Refund Policy

1Refund Eligibility Overview

2Full Refund — 100%

You are entitled to a full 100% refund in the following situations:

• You cancel within 24 hours of purchase and no work has been started by the CA
• A duplicate payment was made due to a technical error
• KitnaTax is unable to assign a CA to your case within 48 hours
• The service you purchased is not applicable to your income type (we will also recommend the correct plan)
• KitnaTax cancels or discontinues the service

3Partial Refund — 50%

A 50% partial refund may be applicable in the following situations:

• You request cancellation after CA is assigned but before draft computation is shared
• You purchased a higher-value plan but your income only requires a lower plan — difference may be refunded or adjusted

Partial refunds are evaluated on a case-by-case basis and are at the discretion of KitnaTax management.

4No Refund Situations

Refunds will NOT be provided in the following circumstances:

• The ITR has already been successfully filed and ITR-V acknowledgement has been issued
• The draft computation has been shared and approved by the client
• The client provided incorrect, incomplete, or fraudulent documents causing errors
• The client failed to respond to CA queries within 15 days, causing the service to lapse
• Any income tax demand, penalty, or notice arises due to the client's own information errors
• The client changes their mind after work has commenced
• Dissatisfaction with the tax liability computed — the tax is determined by law, not by KitnaTax

5Free Revision Policy

Instead of a refund, KitnaTax offers a free revision in the following cases:

• Any computational error attributable to our CA will be corrected free of charge
• If a deduction was missed due to our oversight, we will file a revised return at no cost
• One free revision is included with all plans (Plans 2–6 include two revisions)

6How to Request a Refund

Follow these steps to request a refund:

7GST on Refunds

Please note that GST charged on the original transaction is non-refundable as it has been deposited with the Government. Refunds will be processed for the base service amount only.

8Cancellation by KitnaTax

KitnaTax reserves the right to cancel a service order in the following situations:

• Discovery of fraudulent, forged, or misrepresented documents
• Client engaging in prohibited activities as defined in our Terms & Conditions
• Inability to verify client identity or documents
• Force majeure events beyond our control

In case of cancellation by KitnaTax for reasons not attributable to the client, a full refund will be processed within 5–7 working days.

9Disputes & Escalation

If you are unsatisfied with the refund decision:

• Email our Grievance Officer at support@kitnatax.com with subject "Refund Dispute"
• We will review and respond within 10 working days
• Unresolved disputes will be handled as per our Terms & Conditions dispute resolution process